Customer Relations Coordinator

Team Fishel, the Best Choice in Utility Engineering and Construction, is hiring a Customer Relations Coordinator for our Professional Services Group in Mechanicsville, VA.

The Customer Relations Coordinator provides basic customer support related to construction services. Teammates in this role are responsible for establishing and maintaining professional and positive relationships with customers on behalf of our customer and ensuring issues are addressed consistently with company policies and practices. Works under general supervision.

Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience

• Process customer requests in a courteous, efficient and timely manner

• Manage customer interactions professionally and efficiently

• Effectively address customer questions, complaints and concerns within the scope of responsibility

• Facilitate customer issue escalations to local management/support as required

• Determine necessity for field visits

• Participate in quality coaching sessions to ensure efficient and effective interactions with customers

• Keep supervisor informed of any work-related concerns

• Perform other duties as assigned

Requirements & Qualifications

• Ability to read, write, speak and understand English

• Ability to handle multiple tasks

• Strong organization and time management skills

• Excellent interpersonal skills

• Proficiency with PCs, Microsoft Office Suite and general intranet navigation

• High school diploma or equivalent

• Experience working in cable operations and/or telecommunications call center